Conditions of Admission


1. Introduction

1.1. As a visitor to Palace House – National Heritage Centre for Horseracing & Sporting Art, you are subject to these terms and conditions as may be amended from time to time by us by posting the amended version below on our website at The Conditions were last updated September 2016.

2. 1-Year Pass

2.1. A 1-Year Pass allows a Visitor to visit Palace House – National Heritage Centre for Horseracing & Sporting Art for which the ticket was originally purchased free of charge at any time that it is open to the public during the period of 12 months commencing from the date of first visit.

2.2. Use of a 1-Year Pass is unavailable when the National Heritage Centre is closed.

2.3. To convert an Admission into a 1-Year Pass, you must provide your names, email address and address details to the staff on the ticket desk and a 1-Year Pass will be issued to you. Registration must take place on the day of your first visit, and tickets will not be accepted for validation once you have left the site (this means the whole site not in moving across from Palace House to the Trainer’s House or vice versa).

2.4. The Conditions apply equally to 1-Year Passes.

2.5. Once registered to an individual 1-Year Passes may not be given to third parties as gifts, re-sold or exchanged. Any re-sale, gift or exchange of a 1-Year Pass automatically renders it void and we may refuse entry to any person who we reasonably believe holds a gifted, re-sold or exchanged 1-Year Pass. NB – new tickets can be purchased and given as a gift but in this case it will be the recipient of the ticket who benefits, not the purchaser. The recipient can convert their ticket on their first visit as above.

2.6. The offer of a 1-Year Pass is not available on tickets booked through an agent or tour operator, or on complimentary tickets.

2.7. Visitors holding 1-Year Passes must re-apply for Admissions where entry is arranged on a timed basis (e.g. for special exhibitions). Admission is issued subject to capacity constraints.

2.8. 1-Year Pass repeat visits are available for standard tours of Palace House – National Heritage Centre for Horseracing & Sporting Art only. The offer of the 1-Year Pass does not entitle Visitors to return for further Exclusive Tours/Visits free of charge.

2.9. Visitors using a 1-Year Pass will only be permitted on production of proof of signature matching the signed 1-Year Pass and the National Heritage Centre reserves the right to request photo ID to confirm the identity of the pass holder..

3. Liability

3.1. You acknowledge that you will be liable to us for any damage caused by you to Palace House - National Heritage Centre for Horseracing & Sporting Art or to any of its contents or for any injury caused to any of our staff or representatives or to other visitors during your visit. Without prejudice to the foregoing, you further agree that:

3.1.1. where you are the Responsible Adult, you shall also be liable for all children that you accompany; and

3.1.2. where you are the Organiser of a Group, you shall be jointly and severally liable (with the applicable Visitor(s)) for any damage caused by the Visitors in the Group.

3.2. Except in respect of death or personal injury caused by our negligence or by that of our employees or any other liability that cannot, as a matter of law be excluded or limited: 3.2.1 we exclude our liability for any loss, damage, cost or expense suffered by you or occurring to any items belonging to you as a result of your visit; and

3.2.2 our liability to you shall be limited to the price of your Admission. Under no circumstances will we be liable to you or to any third party for any consequential or indirect loss, damage or expense.

3.3. Without prejudice to Clause

3.2, we will not be liable for any breaches of the Conditions or delays arising from any event outside our control, including (but not limited to) fire, flood, storm, strikes, riots, civil commotion, material disaster, war or acts of governmental or parliamentary authority.

4. Data Protection

4.1 Data Protection Palace House - National Heritage Centre for Horseracing & Sporting Art notifies the Information Commissioner and will process your data in accordance with the Data Protection Act 1998 (“DPA”) and related legislation. We may use your personal information (and the personal information of any other Visitors included in your application) for processing your application, responding to any enquiry you or other members of your group make, and for generating aggregated statistics regarding visits Palace House - National Heritage Centre for Horseracing & Sporting Art. In addition, we may send you and the other members of your group newsletters and/or alerts and information regarding our offers and events. We may also disclose your information (and the personal information of any other Visitors included in your application) to any sub-contractors and agents appointed by us to perform the above functions on our behalf and to such individuals and/or bodies as necessary to ensure our compliance with any applicable law, regulation, legal proceeding or governmental request. In making the application you give your consent to the above uses and disclosures on behalf of yourself and any other Visitors whose details are included and confirm that you have the authority of any such other Visitors to do so.

5. General

5.1. If you breach any provision of the Conditions, we are entitled to cancel your Admission immediately and without incurring any liability to you. We are also entitled (but not obliged) to cancel your Admissions immediately if you are unable to pay your debts within the definition set out in sections 123(1) or (2) of the Insolvency Act 1986 (interpreted on the basis that the words "it is proved to the satisfaction of the court" in sections 123(1)(e) and 123(2) are omitted), a receiver or an administrative receiver is appointed over any part of your assets, there is a presentation of a petition, or the making of an order or the passing of a resolution for your winding up, you make a proposal for or enter into any arrangement or composition for the benefit of your creditors or have a receiver (whether administrative, Law of Property Act 1925 or otherwise) appointed or you enter into an administration or any step is threatened or taken with a view to your administration or any event occurs, or proceedings are taken, with respect to you in any jurisdiction to which you are subject that has an effect equivalent or similar to any of the above events.

5.2. The Admission is personal to you and may not be assigned, transferred or resold in any manner whatsoever other than in accordance with the Conditions.

5.3. Admissions may not under any circumstances be altered, defaced, overwritten or copied. Any Admission which has been so treated is automatically void and the Visitor holding it will not be admitted.

5.4. The Conditions shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to them. 5.5. The Conditions apply to all Admissions and supersede any earlier Conditions and all terms and conditions applying to previous years. All other terms and conditions whether express or implied are hereby excluded. The Conditions may not be waived or amended without our written consent.

5.6. The Conditions shall be construed in accordance with the laws of England.

5.7. Any disputes arising under the Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.