Planning your visit

National Heritage Centre for Horseracing & Sporting Art

Opening Times

Daily - 10am - 5pm
Sales & Race Days (does not apply for Newmarket Nights meetings) - 9am - 5pm 

Accessibility

We are an accessible site with step-free access to all areas.

Lifts

National Horseracing Museum - We have lifts up to the first floor galleries and down to the lower ground floor near reception. A second lift at the back of the building takes you down to the ground floor galleries.
Palace House – We have a lift that gives access to all floors.
Rothschild Yard and Galleries – all areas are on ground floor level.

Toilets

Toilets, baby-changing facilities and wheelchair-accessible toilets are available on the Lower Ground Floor. They are accessed by lift or stairs from the main Reception and clearly marked. The Lower Ground floor is not accessible from the lift at the back of the building. In Palace House a wheelchair-accessible toilet is available on the ground floor behind Reception. Additional toilets are available on the second floor.

For people with hearing impairment

Induction loops are built in throughout the galleries where audio exhibits are installed. All audio-visual exhibits have subtitles.

Guide dogs

We welcome guide and assistance dogs at the National Heritage Centre.

Parking

There are 2 parking spaces for Blue Badge holders at the rear of the site accessed from Vicarage Road and 10 dedicated Blue Badge holder spaces in the Rous Road car park behind TK Maxx (CB8 8HP), there is direct access to the National Heritage Centre from this car park.

Seating

Available in many of the galleries however there is limited seating in the outdoor areas in the arena and Rothschild Yard.

Eating and refreshments

We have a restaurant and bakery on site serving a range of food and drinks.

Eating and refreshments

Families

The National Heritage Centre at Palace House is a great place to bring children. You will meet live horses, see trophies, paintings, sculptures, photographs and much more! Don’t worry if you can’t fit it all in in one day – all full price family tickets can be converted to an annual pass free of charge, meaning you can come back as many times as you want from 12 months of purchase.

Don't miss

Our racehorse simulator in the King’s Yard Galleries – you can experience the thrill of riding a race and dress up as a jockey!

Our touch screen interactives in the National Horseracing Museum – see how your skeleton compares to a horses and see if you can create a champion racehorse! Pictured

Meet the racehorses in the Rothschild Yard – get up close to the heroes of the sport, they are very friendly and love a pat.

Daily demonstrations in the Peter O’Sullevan Arena – every day at 11am and 2.30pm there are demonstrations from the former racehorses that highlight how they are retrained.

Our family trail and interactive multimedia guide – please ask at reception for these.

Touch screen interactives

Eating and Refreshments

We have a restaurant called The Tack Room on site serving a range of food and drinks with children menus and high chairs are available on request. We also have a bakery which serves delicious food to go, here you can buy sandwiches, soups, sausage rolls and cakes which can be eaten in seating in The King’s Yard or Palace House Gardens.

Pushchairs and bags

There is level access across the whole outdoor site, and lifts are available in the galleries for families with pushchairs or those who need disabled access. Buggies are allowed in all galleries, but unfortunately not back-pack style child carriers. Secure facilities for coats and bags are available on the basement level of The Trainer’s House subject to availability. Please ask at reception for more details.

Family Trails

Pick up a family trail from reception and be taken on a fascinating journey of exploration and discovery around the National Heritage Centre. You’ll discover some amazing objects and learn about the wonderful tales of horseracing, the Royal palace and the horses that are stabled in the Rothschild Yard.

Interactive Multi-Media Guide

Explore in detail the artwork in Palace House, the objects in the National Horseracing Museum and the horses in the Rothschild Yard with our family friendly multimedia guide. The guide tells the story of the Royal Palace and stables which has been used by kings and queens for hundreds of years. It explores the collections in depth and highlights the wonderful history and stories that are associated with them.

Baby-changing

Baby-changing facilities and wheelchair-accessible toilets are available on the Lower Ground Floor of The Trainer’s House.

Parking

Car parking is available in two public car parks just a short walk away. Long stay: All Saints Road, postcode: CB8 8ET. Short Stay: Rous Road Car Park, postcode: CB8 8ET. Please see our parking and directions page for more information.

Palace House Shop

Our shop stocks an amazing collection of bespoke presents that take inspiration from the collection at the National Heritage Centre for Horseracing & Sporting Art.

You will find something for everyone so don’t leave without having a look!

In the meantime... Visit our online shop

Palace House Shop

If you have a question about our facilities or access please contact our Reception desk on 01638 667314 or e-mail reception@palacehousenewmarket.co.uk